home
***
CD-ROM
|
disk
|
FTP
|
other
***
search
/
kermit.columbia.edu
/
kermit.columbia.edu.tar
/
kermit.columbia.edu
/
newsgroups
/
misc.19950929-19951130
/
000224_news@columbia.edu_Thu Oct 26 17:29:25 1995.msg
< prev
next >
Wrap
Internet Message Format
|
1995-12-25
|
3KB
Received: from apakabar.cc.columbia.edu by watsun.cc.columbia.edu with SMTP id AA23808
(5.65c+CU/IDA-1.4.4/HLK for <kermit.misc@watsun.cc.columbia.edu>); Fri, 27 Oct 1995 21:11:48 -0400
Received: by apakabar.cc.columbia.edu id AA19558
(5.65c+CU/IDA-1.4.4/HLK for kermit.misc@watsun); Fri, 27 Oct 1995 21:11:46 -0400
Path: news.columbia.edu!panix!news.intercon.com!udel!delmarva.com!news-out.internetmci.com!internetMCI!newsfeed.internetmci.com!in2.uu.net!jaxnet.jaxnet.com!ns2.mainstreet.net!bug.rahul.net!a2i!rahul.net!a2i!ccnet.com!usenet
From: gbernard@dbc.com (Greg Bernard)
Newsgroups: comp.protocols.kermit.misc
Subject: Re: New Kermit Tech Support Policies
Date: Thu, 26 Oct 1995 17:29:25 GMT
Organization: Data Broadcasting Corporation
Lines: 43
Message-Id: <46oh55$n82@ccnet2.ccnet.com>
References: <46gt4j$jpl@apakabar.cc.columbia.edu> <DH1DBt.9Ju@telly.telly.org>
Reply-To: gbernard@dbc.com
Nntp-Posting-Host: 199.217.9.49
X-Newsreader: Forte Free Agent 1.0.82
Apparently-To: kermit.misc@watsun.cc.columbia.edu
evan@telly.telly.org (Evan Leibovitch) wrote:
>In article <46gt4j$jpl@apakabar.cc.columbia.edu>,
> Frank da Cruz <fdc@watsun.cc.columbia.edu> wrote:
>>This is to announce new technical support policies for Kermit software.
>>Effective immediately, but with a grace period extending through
>>November 30, 1995:
>> . Phone support may be obtained by calling +1 (900) 555-5595.
>> Calls to this number cost $2.50 per minute.
>> . Phone support may be also be obtained by calling +1 (212) 854-5126.
>> The cost of each call is $25.00
>> . Phone support is available at no charge to tech-support liaisons at
>> sites that have purchased site licenses or bulk right-to-copy licenses.
>>Technical support is also available at no direct charge as follows:
>> . On the Web.
>> . By netnews.
>> . By email to kermit-support@columbia.edu.
>Excellent. This is a fine way to provide support, and much in line with
>what other software organizations have done to keep support overhead to
>a minimum. It provides significant incentive for people to RTFM, while
>providing adequate no-cost channels to report genuine (suspected) bugs.
I agree. I have the manual and work out as much as I can, and use the
USENET group when my internal brain death takes over ;-)
>Now that the "it costs too much to support" excuse is gone, will this
>new support policy allow the Keepers of Kermit to liberate themselves
>from their silly anti-CDROM-distribution position?
I've heard of biting the hand that feeds you before, but now have an
excellent example of such.
gb
Greg Bernard gbernard@dbc.com
1900 South Norfolk Street All opinions, if I had any, are my own.
San Mateo CA 94403